Privacy Policy

Last Updated: January 9, 2026

General Locksmiths ("we," "us," or "our") operates the website https://generallocksmithla.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our locksmith services in the Los Angeles area.

By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you request our services, fill out forms on our website, or communicate with us. This information may include:

• Name: To identify you and address you properly
• Email Address: To respond to your inquiries and provide service updates
• Phone Number: To contact you regarding your service request and provide appointment confirmations
• Service Location/Address: To dispatch our mobile locksmith technicians to your location
• Service Details: Information about the locksmith services you request (e.g., type of lock, vehicle make/model)

Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and your visit. This includes:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• IP Address: Your internet protocol address
• Referral Source: How you found our website
• Geographic Location: General location based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our locksmith services
• To process and fulfill your service requests
• To communicate with you about appointments, services, and inquiries
• To send you service confirmations and follow-up communications
• To improve our website and customer experience
• To analyze website traffic and usage patterns through Google Analytics
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for basic website functionality, such as form submissions and page navigation
Analytics Cookies	Help us understand how visitors interact with our website through Google Analytics
Performance Cookies	Improve website speed and user experience

Google Analytics

We use Google Analytics to collect and analyze information about website usage. Google Analytics uses cookies to collect anonymous information such as the number of visitors, pages viewed, and traffic sources. This data helps us improve our website and services. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website (such as web hosting). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our customers or others.

5. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as the California Online Privacy Protection Act (CalOPPA).

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our website does not currently respond to DNT signals. However, you can manage your privacy preferences through browser settings and opt-out tools as described in this policy.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 45 days as required by law. We may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission on our website
• Limited access to personal information by authorized personnel only
• Regular security assessments of our systems

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Service records may be retained for a period of up to 7 years for warranty, legal, and business purposes.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites, such as our social media profiles (Facebook, Instagram, YouTube, Pinterest, X/Twitter). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your California privacy rights, or have concerns about how we handle your personal information, please contact us:

We aim to respond to all inquiries within 48 hours during regular business hours.